Terms of Service and Privacy Policy

1. What this service is, and what it is not

[Product name] is a self-directed digital tool for exploring your own strengths, motivations and interests, and for turning them into a plan you write and review yourself. It draws on concepts used in occupational therapy — among them the person–environment–occupation model, volition, task analysis, graded activity and the transtheoretical model of change.

[Your name] is a registered occupational therapist. That registration informs the concepts this tool uses. It does not mean you are receiving a service from an occupational therapist, and using this tool does not make you a client or patient.

2. Your account

• You sign in by email. We send a one-time link rather than asking you to keep a password.
• You must be 16 or older to hold an account. If you are under 16, please do not use the service or give us any information about yourself.
• Keep access to your email address secure — anyone who can read your email can sign in as you.
• One account is for one person. Please do not share a sign-in.
• We may suspend an account that is being used in the ways described in section 11.

3. Payment, subscription and renewal

What is free and what is paid

The prices to 31 December 2026 are founding prices. They are not a discount from a higher price we have charged before — this is what it has cost from the start, and it rises in the new year. One-off payments are exactly that: no subscription is started and nothing renews.

Prices are in Australian dollars and include GST where applicable.

• Payments are processed by Stripe. We never see or store your full card number.
• Subscriptions renew automatically on the anniversary of your start date until you cancel. We will email you before an annual renewal.
• If a payment fails we will retry and email you. If it keeps failing, subscriber features close but your profile is retained for the grace period in section 8.
• We may change prices with at least [30] days' notice by email. A price change never applies to a period you have already paid for.

4. Cancellation

• You can cancel at any time from your account, without contacting us and without giving a reason.
• Cancelling stops the next payment. You keep subscriber access until the end of the period you have already paid for.
• We do not charge a cancellation fee and there is no minimum term.
• The one-off Possible self purchase is not a subscription, so there is nothing to cancel.

5. Refunds and consumer guarantees

Beyond those rights, our own policy is:

• One-off purchase: a full refund within [14] days of purchase if the paid sections have not worked for you, no reason required.
• Subscription: a full refund of the most recent payment within [14] days of that payment if you have not used subscriber features in that period.
• Annual plans: if you cancel mid-year outside the refund window, we do not pro-rate by default — but ask us, because we would rather sort it out than have you feel trapped.
• Refunds go back to the card that paid, usually within [5–10] business days.
• To request one, email [support email]. We respond within [2] business days.

6. Privacy: what we collect and why

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What you give us

• Your email address, to sign you in and to send service messages.
• The name you choose to be called. It can be a nickname.
• Your age range and roughly where you are — both optional. We use them to make the suggestions realistic: which roles exist where you live, and what a sensible next step looks like at your stage of life. They are a range and a place, never a date of birth or an address. Leaving them blank only makes the suggestions more general.
• Everything you write in the tool — your strengths, what drives you, what you will not compromise on, the people you want to help, your ratings, your goals and your review notes.
• Your choices about environment, life balance and how you want to be paid.

Limits on the free part

Finding problems worth considering and drafting service statements are free. Each is written by an automated service we pay for per use, so each is limited to 10 generations per person — counted against your account, not your browser. It is set high enough that ordinary reworking never reaches it. If you do reach it, write to us and we will reset it. The paid sections are not limited.

What we do with what you write

• We use it to produce your own results — your service statements, role suggestions and goals. That is why you gave it to us.
• We also read it to improve the service. That means looking at real answers to see where the tool works and where it fails: which questions people leave blank, where a generated statement missed, which goals turn out to be unusable. Reading individual entries is part of this — a product is not improved by counting things alone.
• Only [Your name] has that access, through a separate administrator page that requires a second sign-in. Every time a profile is opened it is recorded — who opened it, which profile, and when.
• This is product work, not clinical work. No opinion is formed about you, no notes are kept about you, and nothing is fed back to you as advice about your situation.
• Nothing you wrote is published unless you ticked the Community pulse box, and then only the two fields described below.

If you would rather your answers were not read for this purpose, email us and we will delete your profile — see what happens to your profile. There is no way to keep a profile stored and exempt from it.

What we collect automatically

• Basic technical information needed to serve the page and keep it secure.
• [If you add analytics, name the tool here and say what it records.]

Who else touches it

Some of these providers store or process information outside Australia. By using the service you consent to that overseas disclosure.

What we never do

• We do not sell your information, and we do not share it with advertisers.
• We do not use what you wrote to train any AI model.
• We do not form clinical opinions about you, keep clinical notes on you, or use your profile for anything other than running and improving this service.
• We do not quote anything you wrote in advertising or marketing.
• We do not show your profile to other users. The only exception is the Community pulse — and only your area of interest and your top-ranked statement, only if you tick the box, with no name attached. Untick it and your entry is removed.

7. How artificial intelligence is used

• What you write is sent to Google's Gemini to generate problems, service statements, role suggestions and SMART goals.
• The output is a suggestion, not an assessment. It can be wrong, and it is written to be edited by you.
• You can use the earlier sections of the tool without generating anything.
• No automated decision is made about you that has a legal or similarly significant effect.

8. What happens to your profile afterwards

This is the part people most often want in writing, so it is set out plainly.

Payment records are kept for seven years regardless, because Australian tax law requires it. Those records hold the transaction, not what you wrote.

9. Your rights over your information

• Get a copy. Export everything we hold on you at any time, in a readable format.
• Correct it. Everything you wrote stays editable inside the tool.
• Delete it. Delete your account and its contents, as in section 8.
• Ask how it is handled, or complain — see section 14.

If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

10. Who owns what you write

• You own what you write. Your answers, statements and goals remain yours.
• You give us a limited licence to store and process it only to provide the service to you.
• We own the tool itself — its structure, wording, frameworks and design.
• You may use everything you produce here however you like, including commercially.
• If you tick the Community pulse box, you permit us to show those two fields anonymously. You can withdraw that at any time.

11. Acceptable use

• Do not use the service to harm anyone, or to enter another person's information without their consent.
• Do not attempt to access other people's profiles, or probe the service's security.
• Do not resell or republish the tool's content as your own product.
• Do not use it to produce anything unlawful.

Answers mentioning violence are stopped automatically

The tool checks what you write before it is sent to be processed. If an answer mentions violence, the tool stops and shows you a message instead of drafting anything. Nothing is sent, nothing you wrote is deleted, and you are not locked out — you can reword that answer and carry on.

This check reads words, not meaning. It cannot tell the difference between someone describing violence they survived, someone naming violence as the problem they want to help with, and someone threatening another person. It stops all three. We know that is blunt, and we would rather be blunt here than send that writing to a machine to be summarised back at you.

If you are in immediate danger, call 000. For crisis support, Lifeline is 13 11 14. For sexual assault, domestic or family violence, 1800RESPECT is 1800 737 732. These are Australian services and they are free.

Using the tool to threaten or plan harm to another person is a breach of these terms, and we may close your account for it.

12. Changes to the service and to these terms

• We improve the tool regularly. Features may be added, changed or removed.
• If a change materially reduces what you paid for, we will tell you before it takes effect and you may cancel and receive a pro-rata refund of the unused period.
• We will give at least [30] days' notice by email before changing these terms in a way that affects you, and the date at the top always shows the current version.
• Continuing to use the service after that notice means you accept the new terms.

13. Liability

To the extent permitted by law, and without limiting the consumer guarantees in section 5, our liability for any claim connected with the service is limited to resupplying it, or refunding what you paid in the twelve months before the claim.

Decisions you make about your work, study, money or life are yours. This tool suggests and organises; it does not advise, and it cannot know your full circumstances.

14. Contact and complaints

• Email [support email]. We reply within [2] business days.
• Privacy questions or complaints: [privacy email]. We respond within 30 days.
• If you are not satisfied with our privacy response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
• These terms are governed by the laws of [your state], Australia.

Notes for you — delete this section before publishing